General information
Northern Legacy anno 2015 ApS
CVR-nr. 44026570
Northern Legacy
Att. Anders
Vandmanden 12b
9200 Aalborg SV
Denmark
E-Mail: support@nlegacy.com
Payment
All prices are quoted in DKK and are including 25% VAT.
Creditcards
At Northern Legacy ApS we accept Dankort, Visa / Dankort, MasterCard, Maestro, Visa Electron, MobilePay, PayPal, Apple Pay and American Express. The amount of the goods is deducted only when the goods are shipped from Northern Legacy ApS. We can only deduct the amount you have specified or less - and only once. If you pay with Danish debit cards, no card fees will be deducted.
It's definitely safe to shop with us, as all communication between our payment system and cardholder is done via an encrypted Secure Socket Layer (SSL) connection.
By payment with PayPal: If you pay via PayPal, you are not protected by the opposition order. Read more about the terms on the PayPals website.
When do we charge your payment?
We charge your payments when the order is shipped from our stock.
Freight
We offer FREE shipping and exchange for all orders over 300 DKK. You must enter your shipping address and select your preferred delivery option at checkout.
All orders are dispatched by PostNord (International Orders)
Delivery to EU countries and the rest of the world usually takes 5-15 business days. Please note that this is lead-time - we do not guarentee 3-5 business days for countries outside EU.
If you regret your purchase (withdrawal / return)
As a Northern Legacy customer, you have 365 days full return. We want you to love your Northern Legacy product. If you are not satisfied with your product, you can return any Northern Legacy product within 365 days of receipt of the order, provided the goods are unused and in original packaging.
If you have ordered multiple items in one order, but they are delivered individually, the deadline will run from the day you receive the last item. The deadline implies that you have 365 days from the receipt to let us know that you will cancel your purchase. You can send an email to support@nlegcy.com.
Cancellation of part of the purchase
If you have purchased more items from us, you have the option to return one or more items even though they are purchased in one order.
Please note that you will not return shipping costs if you regret part of your purchase.
Return
Once you have notified us that you want to cancel your purchase, you have 14 days to send the item back to us.
You must pay for the package returned, and you will be liable if damage occurs during transport.
The condition of the product when you return it
If the item has lost value and it is because you used it differently than what was necessary to determine the nature, characteristics and manner of the item, you can only get part of the purchase amount. The amount you can get depends on the merchant's commercial value, and in some cases it may mean that you can not get any kind of refund.
We wish you to ship the item back in the original packaging. If the original packaging is missing, it may result in a depreciation of the item.
Repayment of purchase amount
If you regret your purchase, you can get your money back. If the item is impaired, we deduct the amount for which you are liable.
We refund all payments received from you, including delivery costs (however, no additional delivery costs apply in cases where you have chosen a different delivery form than the cheapest form of standard delivery that we offer) no later than 14 days from the day we has received your message that you want to undo the agreement.
We will return the money with the same payment method you used to purchase, unless we have agreed otherwise.
We can withhold payment until we receive the item unless you send us documentation to return it.
Please note that we do not refund shipping costs if you want your money refunded.
Return the products to:
Northern Legacy
Vandmanden 12b,
9200 Aalborg SV,
Denmark
Attach a note in paper form in the shipment that states:
1. Order number
2. Desired size or type if you want your returned product's purchase price refunded.
We do not receive packages sent without shipment or shipment sent per. COD. We only receive packages that are sent directly to the address.
warranty
When shopping at Northern Legacy, you are always guaranteed 24 months' warranty (See below for full warranty) - Remember to save your receipt. When you trade with Northern Legacy as a consumer, the terms of purchase policy apply to purchase. This means that you have a 24 month warranty. The full warranty assumes that the defects / defects of the goods are not due to misuse of the product or other injurious behavior that has led to the damage / defect.
If your complaint is warranted, it means that you can either get the item repaired, exchanged, the money back or a discount in the price, depending on the specific situation. We reserve the right to remedy a defect / damage with an undamaged item instead of repaying the purchase price. Please note that a reasoned complaint will be settled by either repairing your product or replacement with a new one of the same type.
You must advertise within "reasonable time" after you have discovered the damage / error. If you advertise within two months after the damage / error has been discovered, the complaint will always be timely.
If your claim is warranted, we will refund your (reasonable) shipping costs. The product must always be returned in safe packaging. Also, remember to receive a receipt for shipping so we can refund your shipping costs.
The products must be sent to:
Vandmanden 12b,
9200 Aalborg SV,
Denmark
We only receive packages that are sent directly to the address.
When you return the item, please provide a detailed description of the problem.
Giftcard
Giftcards are valid 2 years from the day of purchase.