SHIPPING RATES & DELIVERY:
We offer FREE worldwide shipping for all orders above €100. You will enter your delivery address and select your preferred shipping method during checkout. Depending on your location the "Shipping including track and trace number", the lead delivery time is:
Danish orders: 1-2 business days (weekends + public holidays does not count)*.
EU orders: 3-5 business days (weekends + public holidays does not count)**.
International orders: 5-15 business days (weekends + public holidays does not count)**.
You'll receive a confirmation email shortly after placing your order, and another notification when it's shipped out. Danish orders are shipped by courier PostNord or GLS and all international orders by either PostNord/DPD or GLS.
* Please note that the lead delivery time may very. Team NL is not responsible for delays made by the shipping company.
** Please note that the lead delivery time may very. Team NL is not responsible for delays made by the shipping company.
FEEL FREE TO CONTACT US AT ANY TIME:
Northern Legacy Support team: Support@nlegacy.com
When emailing us, please include your order number in the topic field. It makes the processing faster and more convenient.
RETURNS:
We offer EASY 365 days returns on all orders! Any brand new product can be returned for a full refund or store credit within 365 days of delivery. We want you to love your Northern Legacy goods. If you're not happy for any reason, you may return any full-price Northern Legacy goods within 365 days of receiving the order, provided that the items are unused and in original condition.
Please contact our Customer Support team at support@nlegacy.com to schedule the return. All returns must be unused and in original condition. All items must be returned to:
Northern Legacy
Att. Support
Vandmanden 12b
9200 Aalborg SV
Denmark
Or you can print a returlabel here for the following countries:
Germany - click here
Netherlands - click here
Austria - click here
Sweden - click here
Belgium - click here
Poland - click here
Please leave a note in the shipment with: 1. order number, 2. Desired size or state if you want your refund in cash. Once we receive it and verify that it is unworn, the return will be processed and a full refund will be issued.
Returns
Welcome to the world of Northern Legacy. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Northern Legacy's relationship with you in relation to this website. The term Northern Legacy or "us" or "we" refers to the owners of the website. Our company registration number is DK44026570. The term "you" refers to the user or viewer of our website and the purchaser, customer and consumer of our product. The product refers to any item for sale on www.nlegacy.com
RETURNS
As our customer, you have the right to return the goods within 365 days from purchase:
The right applies if the following conditions are met:
- That the product is returned in exactly the same condition as received.
- That the product is not used in any way which obviously reduces the sales value.
Read more here: https://www.nlegacy.com/shipping-returns/
If you want to return your product using mail services, you may re-use the same packaging in which the product arrived.
For exchange or refund, please contact support@nlegacy.com before the goods are returned. Please note that we do not refund shipping costs if you want a refund. Discount products are not included in our free return policy.
COMPLAINTS
In case of errors or defects you may complain to the Support team: support@nlegacy.com
We ensure 24 months warranty period (see the criteria below for full warranty) - but remember to save your receipt.
The full warranty presupposes that the goods’ faults / defects are not caused by misuse of the product or other injurious behavior that has led to the damage / defect.
The customer’s responsibility is to claim refund within a reasonable time after you have found the defect / damage.
Complaints considered timely are those announced two months after the item is received.
We reserve the right to remedy a defect / damage with an undamaged item rather than repay the purchase price.
Please be informed that a justified complaint is going to be settled by either repair of your product or replacement with a new one of the same kind.
GOVERNING LAW AND JURISDICTION
Any dispute is settled according the Danish law and according the law of the ordinary courts.